We want you and your furry friends to love every product you receive from Sweet Purrfections. If for any reason you’re not completely satisfied, we’re here to help make it right.
Return Window
You may return most items within 14 days of delivery for a refund or exchange. Please ensure the items are unused, in their original condition, and in their original packaging. Please note that not all products are refundable — eligibility may vary depending on the nature of the item (e.g., hygiene-sensitive or custom-made products).
How to Initiate a Return
To start a return, please contact our customer care team at info@sweetpurrfections.com or through our Contact Us page. Be sure to include your order number and the reason for the return. We’ll then provide you with easy-to-follow instructions.
Return Shipping
Customers are generally responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. In those cases, we’ll cover the return shipping and replacement costs.
Refund Process
Once we receive and inspect your returned item, we’ll process your refund within 5 business days. Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable.
Exceptions
- Some items may be non-returnable due to hygiene or safety reasons; these will be clearly marked on the product page.
- Customized or personalized products cannot be returned unless damaged or defective.
Questions?
If you have any questions or concerns about your order or the return process, please reach out to us at [your email]. We’re always happy to assist!
Thank you for choosing Sweet Purrfections — we appreciate your trust and look forward to bringing comfort and joy to your pet-loving home!